Enutero Period HealthCare Pvt Ltd (“we” and “us”) is the operator of (website). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Dispatch Time
Orders are usually dispatched within 2 business days of payment of order.
Our warehouse operates on Monday – Sunday during standard business hours.
4. Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
5. Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
6. Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
8.Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.
Parcels are insured for loss and damage up to the value as stated by the courier.
10.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
10.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service enquiries, please email us at firstname.lastname@example.org
REFUNDS AND RETURN POLICIES
- Eligibility for Refund In the unfortunate event that your ordered product arrives damaged, you are eligible for a refund. However, this policy applies only when the damage is a direct result of the shipping process.
- Required Proof To initiate the refund process, customers must provide valid proof of the damage. This proof can be in the form of photographs or a video clearly depicting the extent of the damage sustained during transit.
- Timely Submission Proof of damage must be submitted within [X] days of receiving the product. This ensures that the damage indeed occurred during the transit and not due to mishandling post-delivery.
- Comprehensive Documentation The submitted visual evidence should be clear and comprehensive, capturing all angles of the damaged product. This documentation will aid us in assessing the extent of the damage accurately.
- Contacting Customer Support To begin the refund process, customers should reach out to our customer support team via [contact details]. Our support representatives will guide you through the necessary steps and provide assistance as needed.
- Refund Evaluation Once we receive your proof of damage, our team will carefully evaluate the evidence to verify the transit-related damage. This process may take up to [Y] business days to ensure a fair assessment.
- Refund Options Upon approval, customers can choose between a full refund or a replacement product. We aim to accommodate your preference while ensuring your satisfaction.
- Refund Processing Time Once your refund request is approved, the processing time may vary. Typically, refunds are processed within [Z] business days from the approval date.
- Communication Throughout the refund process, we will keep you informed about the progress via email or other communication methods you have provided.
- Address Verification In certain cases, we may require additional information or verification to ascertain the legitimacy of the damage claim. Your cooperation during this process is greatly appreciated.
- Return of Product In some cases, we may request the return of the damaged product. Our customer support team will guide you through the return procedure if necessary.
- Address Update Please ensure that your shipping address is up-to-date and accurate. Any discrepancies in the provided address could lead to delivery issues and potential damage.
- Packaging Responsibility We take utmost care in packaging products securely for transit. However, we also advise customers to inspect the packaging upon receipt and report any visible damage to the carrier.
- Carrier Liability If the damage is the result of carrier mishandling, we may engage with the shipping carrier to resolve the issue promptly.
- Exclusions This refund policy strictly covers damages incurred during transit. It does not extend to damages caused by misuse, mishandling, or any factors not related to shipping.
- Transparency We are committed to maintaining transparency throughout the refund process. If there are any updates or changes to your refund status, we will notify you promptly.
- Multiple Products If your order includes multiple products and only some of them are damaged, you may be eligible for a partial refund based on the value of the damaged items.
- Customer Satisfaction Your satisfaction is our priority. If you have any concerns or questions regarding the refund process, feel free to contact our customer support team at any time.
- Continuous Improvement We continuously strive to enhance our packaging methods and shipping procedures to minimize the occurrence of transit-related damages.
- Feedback Your feedback is invaluable to us. If you have suggestions or insights on how we can improve our refund policy or overall customer experience, please share your thoughts with us.
At IRAHEALTHCARE.CO , we believe in providing solutions that prioritize your satisfaction. Our refund policy for damaged products in transit underscores our dedication to ensuring that your shopping experience is hassle-free and rewarding.